Kanga Straps Shipping Policy

Thank you for shopping with Kanga Straps. This Shipping Policy explains how we process, ship and deliver your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are generally not processed on weekends or Australian public holidays. During busy periods, including promotions, holidays, sales events and product launches, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery is typically 5–15 business days, depending on your location.

Delivery times are estimates only and may vary due to circumstances outside our reasonable control, including:

• Courier or carrier delays

• Customs processing

• Severe weather

• Seasonal demand

• Public holidays

• Transport or logistical disruptions

Kanga Straps cannot guarantee an exact delivery date once an order has been dispatched.

Shipping Costs

Kanga Straps may offer free shipping on selected products or orders, or during promotional periods.

If a shipping fee applies, it will be clearly displayed at checkout before you complete your purchase.

Shipping fees are generally non-refundable once an order has been dispatched, except where required under the Australian Consumer Law or other applicable laws.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email.

Tracking information may take approximately 24–72 hours to appear after the carrier receives and processes your shipment. This is normal and does not necessarily mean that your order has not been shipped.

The tracking link in your shipping confirmation email is the best way to follow the progress of your delivery. If you have not received tracking information within a reasonable time after your order has been processed, please contact us at support@kangastraps.com.

Shipping Delays

Although we work hard to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control. These may include customs inspections, courier delays, severe weather, peak shipping periods, public holidays and unexpected transport or logistical disruptions.

If your order appears to be delayed beyond the expected delivery timeframe, please contact us and we will assist you in investigating the shipment.

Incorrect Shipping Information

Please ensure your delivery address and contact details are correct and complete before submitting your order.

If you notice an error, contact us as soon as possible at support@kangastraps.com. We will make reasonable efforts to update your details; however, once an order has entered fulfilment or has been dispatched, we may be unable to change the delivery address.

Kanga Straps is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, except where responsibility cannot lawfully be excluded. Any additional shipping costs caused by incorrect customer-provided information may be the customer’s responsibility where permitted by law.

Lost or Significantly Delayed Shipments

If your order appears to be lost or significantly delayed in transit, please contact us at support@kangastraps.com.

We will work with the relevant carrier or fulfilment partner to investigate the shipment and determine the appropriate next steps. You may be asked to provide your order number and other details needed for the investigation.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location and any safe-drop areas

• Check with other members of your household

• Ask nearby neighbours where appropriate

• Contact the carrier directly for further delivery information

If you still cannot locate the package, contact us and we will assist where reasonably possible.

Kanga Straps is not responsible for packages lost or stolen after confirmed delivery where responsibility can lawfully be excluded. Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law.

Multiple Shipments

Orders containing multiple items may sometimes be shipped separately due to product availability, warehouse location or fulfilment arrangements.

If your order is divided into multiple shipments, you may receive a separate tracking number for each parcel. Receiving one item before another does not necessarily mean that part of your order is missing.

Customs, Duties and Taxes

For orders delivered outside Australia, customs duties, import taxes, VAT, GST, brokerage fees or other charges may apply under the laws of the destination country.

Unless otherwise stated at checkout, these charges are determined by the relevant local authorities and may be the customer’s responsibility. Kanga Straps does not control customs processing times or charges imposed independently by customs authorities, governments, carriers or other third parties.

Customers are responsible for complying with any import requirements that apply in their destination country.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@kangastraps.com.

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfilment or has been dispatched, we may be unable to modify or cancel it.

Any eligible refund will be handled in accordance with our Refund and Returns Policy and the Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

If you have any questions about your order, tracking information, delivery or shipping, please contact us:

Email: support@kangastraps.com
Kanga Straps
Australia